FAQ

What is PayPointZ Wallet?

The PayPointZ Wallet is a secure digital wallet that enables you manage your money and make transactions with great ease. You can use it to make payments at various merchants for products & services, and to send money to friends PayPointZ Wallets or Bank Account instantly. PayPointZ is approved by the Reserve Bank of India under the Payment & Settlement Act of (yr)

What are the benefits of using the PayPointZ Wallet?

Secure, Hassle free transactions with fewer validations, quicker than credit / debit cards, higher success rate and limited exposure.

How does PayPointZ Wallet work?

PayPointZ Wallet is just like ready to use cash without the hassle of managing currency notes. All you have to do is register, load some money using a credit, debit card, net banking or at our retail agents and get going.

How do I register?

Log onto www.PayPointZ.com, click on sign-up, fill in some basic details, verify your mobile phone and you’re done!

How do I get account details?

Once you’ve registered, your account details are sent to you on your e-mail id and/or mobile number. Your login details and password can be viewed and managed by logging into your account at www.PayPointZ.com

Can I start using my account directly as soon as I register?

Yes, as soon as your Mobile Number is verified, you can start transacting. How can I check my balance & transaction history of my PayPointZ Wallet? Visit www.paypointz.com and log into your account and click on the Transactions Tab to view your balance & transaction history.

Does the PayPointZ wallet expire?

Yes, The PayPointZ wallet expires after 18 months from the date of your last transaction and after several notifications to the wallet holder.

Do I get charged for using PayPointZ Wallet?

No! It’s absolutely free.

Can I remove money from the wallet?

Yes, no can transfer the money back into your bank account or transfer it to friend into his PayPointZ Wallet or bank account

How much amount I can keep in my PayPointZ Wallet account?

You can keep a maximum of Rs 10,000/- in your account if your wallet is a Easy KYC i.e verified with only mobile number. If you complete the KYC formalities listed under the “KYC” tab in your account, your limit gets increased to Rs 1,00,000/- (This limit may vary from time to time as per the guidelines issued by Reserve Bank of India).

Can I pay via PayPointZ Wallet for buying an item?

Yes you can, on our entire merchant network. In fact using PayPointZ Wallet to pay for any kind of transactions, you can speed up your checkout process.

What all merchants are available through PayPointZ Wallet account?

Details of all the merchants where PayPointZ Wallet can be used are available on www.PayPointZ.com/merchants

How much money can be transferred or received using this?

You can transfer any amount upto Rs.5,000 in one transaction and Rs. 25,000 per month.

I forgot my password, how do I change it?

It’s simple, just go on to the login page, and click on forgot password and we’ll send you the password reset details.

What if I lose my mobile phone?

Even if you lose your mobile phone, keep us informed by calling at 022-40633333, so that we can block your Wallet as further safeguard.

Can I send money to a person who is not a PayPointZ Wallet holder?

Yes you can send money to a person who is not a PayPointZ Wallet holder. The person you choose to send money should have a bank account in that case.

How can I contact PayPointZ Wallet?

For any query, suggestion or help do reach out to us on customer.care@paypointindia.com or simply give us a call at our Customer Care number 022-40633333.



FAQ'S – Retailer/Agent Model

How does PayPointZ Wallet work?

PayPointZ Wallet is just like ready to use cash without the hassle of managing currency notes. All you have to do is register, load some money using a credit, debit card, net banking or at our retail agents by cash and get going. You can send money to anyone by adding them as a beneficiary through our retailer/agent.

How do I register?

For agent assisted model, you need to give your Mobile No. First Name, Last Name, Date of Birth and any 1 OVD (Pan, Passport, Driving License, NREGA no.) to the agent to create an Easy KYC Wallet. For Power KYC Wallet you also need to give your Aadhaar No. or other Address Proof to the Agent.

What is the difference between Easy and Power KYC and the New Minimum KYC Wallet?

 

Particulars Basic Wallets New Easy KYC Power KYC
KYC OTP+Self declaration of Name+OVD number OTP+Self declaration of Name+OVD number Complete KYC
LOADING Only from Bank account Bank & Cash Bank & Cash
Monthly Loading Limit RS 10,000 RS 10,000 RS 1,00,000 (Cash Limit Rs 50,000/-)
Total Yearly Loading Limit RS 120,000 RS 100,000 RS 12,00,000
Maximum outstanding Balance at any point of time RS 10,000 RS 10,000 RS 1,00,000
USAGES
Purchase of Goods and services Yes Yes Yes
Purchase of Goods and services (monthly Limit) Rs 10,000/- Rs 10,000/- There is no separate limit on purchase of goods and services using PPIs and PPI issuer may decide limit for these purposes within the overall PPI limit
Wallet TO Bank No No Yes
Wallet TO Bank Monthly Limit (Pre-registered beneficiaries) NA NA Rs 1,00,000/-
(subject to risk profile of PPI holders PPI can set Limits)
Wallet TO wallet (Same or other PPI) No No Yes

NOTE: All Wallets under Easy KYC will have to convert to Power KYC before 31st March 2020, else those wallets will stand Expired.

How do I get account details?

Approach your nearest Pay Point agent and give your Mobile No. He will provide details like KYC type, current balance, consumed limit and remaining limit.

Can I start using my account directly as soon as I register?

Yes, as soon as your Mobile Number is verified, you can start transacting after KYC verification.

Does the PayPointZ wallet expire?

Yes, The PayPointZ wallet expires after 18 months from the date of your last transaction and after several notifications to the wallet holder.

Can I remove money from the wallet and close my account?

Yes, you can transfer the money back into your bank account and send a closure request.

What if I lose my mobile phone?

Even if you lose your mobile phone, keep us informed by calling at 022-40633333, so that we can block your Wallet as further safeguard.

How can I contact PayPointZ Wallet?

For any query, suggestion or help do reach out to us on customer.care@paypointindia.com or simply give us a call at our Customer Care number 022-40633333.